Privacy Policy
Last Updated: November 2025
1. Introduction
Smart Launch Suite ("Smart Launch Suite," "we," "our," "us") is a product of Avaris Consulting Co., Ltd., Bangkok, Thailand ("Avaris").
We are committed to protecting your privacy and ensuring that your personal data is handled responsibly, transparently, and in accordance with applicable privacy and data-protection laws.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Smart Launch Suite products, services, websites, and support channels (collectively, the "Services").
2. Information We Collect
A. Personal Information
- Name, email address, and contact details
- Company name and billing information
- Payment details (processed via Stripe)
- Account and login credentials
- Support communications and records
B. Technical Information
- Device type and operating system
- Browser and usage statistics
- IP address and geolocation data
- Cookies and tracking identifiers
- Blockchain addresses associated with our smart contracts
C. Information You Provide Voluntarily
- Project information and configuration data
- Support requests and feedback
- Survey responses or case studies (optional)
3. How We Use Your Information
3.1 Service Delivery
- To provide and maintain our software and support services.
- To process payments and generate receipts via Stripe.
- To manage accounts, deliver documentation, and send important updates.
3.2 Communication and Support
- To respond to customer inquiries and technical requests.
- To notify you about service changes or security updates.
- To send optional marketing communications (where permitted).
3.3 Analytics and Improvement
- To analyze usage and performance data to improve Smart Launch Suite.
- To enhance security and detect fraud or misuse.
4. Legal Basis for Processing
We process your data based on:
- Contractual necessity (to deliver the Services you purchase).
- Legitimate interests (for security, analytics, and service improvement).
- Legal obligations (to maintain records for tax and compliance).
- Consent (for marketing communications where required).
5. How We Share Information
5.1 Payment Processing with Stripe
We use Stripe as our payment processor. Stripe securely handles payment details under PCI-DSS Level 1 standards. We do not store your full credit-card information.
Stripe may collect and process data on our behalf as a data processor under its own Privacy Policy.
5.2 Affiliates and Subprocessors
We may share limited data with trusted service providers (e.g., hosting, analytics, support tools) only as needed to operate Smart Launch Suite. All subprocessors are bound by confidentiality and data-protection agreements.
5.3 Legal Requirements
We may disclose information when required to comply with legal obligations, enforce our agreements, or protect our rights or safety.
5. Data Retention and Security
- Customer and billing records are retained as required by Thai law and international tax rules.
- Support communications are retained for up to 3 years after termination.
- Payment records are kept as needed for audit and regulatory purposes.
- You may request data deletion where legally permissible.
Data is stored securely on servers within the EU and Asia regions and protected using encryption in transit and at rest.
7. International Transfers
As a global service, your data may be transferred and processed outside your home jurisdiction, including to Thailand and the United States. We ensure adequate protections through standard contractual clauses or equivalent safeguards.
8. Your Rights and Choices
You may:
- Access and review your personal data.
- Request correction of inaccuracies.
- Request data export or portability.
- Withdraw consent for marketing emails.
- Request erasure of data (where legally permitted).
For EU and UK users, these rights are guaranteed under the GDPR and UK GDPR.
Requests should be sent to [email protected].
9. Cookies and Tracking
Our website uses cookies for authentication, session management, and usage analytics.
You can disable cookies in your browser settings, though some functions may be limited.
We do not use cookies for cross-site tracking or third-party advertising.
10. Data Security
We employ industry-standard measures including:
- TLS/SSL encryption for all traffic.
- Access control and role-based permissions.
- Regular security audits and vulnerability testing.
- Strict internal policies for data access and handling.
11. Children's Privacy
Our Services are intended for professional and business use only. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected such data, we will delete it promptly.
12. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in law or our operations. Material changes will be notified via email or website notice. The effective date appears at the top of this page.
13. Contact Information
For privacy questions or data requests:
Avaris Consulting Co., Ltd.
Bangkok, Thailand
📧 [email protected]
For payment or billing inquiries:
[email protected]